Refund policy

Returns & Replacements

Please note that all our products are made to order once payment is received. As such, we are unable to accept returns. However, we are happy to offer a refund or replacement under the conditions outlined below.

Damaged Items During Shipping

If your order arrives damaged, please notify us within 7 business days by replying to your order confirmation email. Be sure to include:

• Your order number
• Clear photographs of the damage
• A brief description of the issue

Although we are not responsible for damage incurred during shipping, we assess refund or replacement requests on a case-by-case basis. Please note that damages caused by the customer will not be accepted.

Incorrect Items

If you receive the wrong item, please contact us within 7 business days. We will send the correct item at no additional cost.

To Report a Problem

If your item arrives damaged or incorrect, email us at hello@miladreams.com within 4 days of receiving your order. Include your order number and photos of the issue. In the rare event of a damaged or incorrect delivery, we will send a replacement free of charge.

Questions?

We're here to help! Feel free to reach out to us anytime at hello@miladreams.com.